Status of the GTC 01.06.2025
These GTC apply to all contracts concluded between Relaxstay24 GmbH, Krögerstraße 2, 60313 Frankfurt am Main (hereinafter "Relaxstay24") and third parties (hereinafter "guest") for the temporary provision of furnished accommodation, as well as to all services and deliveries provided by Relaxstay24. These terms and conditions apply exclusively.
The accommodation contract is concluded between Relaxstay24 and the guest. The contract becomes effective upon confirmation in text form by Relaxstay24, but at the latest when the accommodation is made available.
By making a reservation, the guest offers to conclude a contract. If the accommodation is available, the guest will receive a written confirmation.
The provision of accommodation on the Relaxstay24 homepage or similar platforms merely constitutes an invitatio ad offerendum. Relaxstay24 may decide at its own discretion whether to accept the offer.
The accommodation may only be used for residential purposes by the persons named in the contract. It may not be passed on to third parties, used for commercial purposes (except for the accommodation of employees) or used for any other purpose.
The accommodation may only be used by the number of occupants stated in the reservation. Should the number of occupants increase, Relaxstay24 reserves the right to subsequently charge a guest surcharge per occupant (value replacement). The guest must pay a surcharge depending on the daily rate.
The rooms are handed over furnished.
Structural alterations to the accommodation by the guest are not permitted.
Smoking, parties and excessive noise levels are not permitted, not even on balconies or in communal areas. Express reference is made to the house rules. These are an integral part of the contract. Violation of the house rules constitutes a breach of contract. Relaxstay24 reserves the right to assert a claim for damages in the event of a breach of the house rules.
The price of the entire booked accommodation service must always be paid in advance by the guest. The keys will only be handed over after receipt of payment. The guest can send Relaxstay24 a payment advice note for this purpose.
The agreed prices include the applicable statutory value added tax. Should the VAT rate applicable to the contractual services increase or decrease after conclusion of the contract, the prices will be adjusted accordingly.
Should the guest wish to extend their stay, the price is due immediately after acceptance of the offer by Relaxstay24.
The accommodation costs are calculated per booked night. In addition, there are cleaning costs for a one-off final cleaning. If the accommodation lasts longer than four weeks, a monthly cleaning is included in the price.
Cancellation of the booking is not possible. If the guest cancels the contract, he remains obliged to pay the agreed price. Relaxstay24 must take into account any expenses saved.
Should the guest depart early, the guest's obligation to pay also remains in force.
The contract is concluded for a fixed term. The contract ends automatically at the end of the stay. No cancellation is required.
Ordinary cancellation before expiry of the contractually agreed duration of stay is excluded.
The right to extraordinary cancellation for good cause remains unaffected by this. Relaxstay24 is entitled to extraordinary cancellation of the contractual relationship for good cause without notice. An important reason exists in particular if
In the event of justified extraordinary cancellation by Relaxstay24, the claim to payment of the full agreed price for the booked period remains in force. Relaxstay24 shall offset any expenses saved in this respect.
Early departure by the guest does not entitle the guest to a refund of the price, provided Relaxstay24 is not at fault.
The right to extraordinary cancellation in accordance with statutory provisions remains unaffected.
The guest undertakes to treat the accommodation provided, the furnishings and the rooms, facilities and equipment intended for communal use with care and to ensure proper ventilation and heating.
The accommodation can be occupied from 5:00 pm on the agreed day of arrival. The keys are handed over via a key safe. There is no personal handover.
The accommodation must be vacated and returned to Relaxstay24 by 11:00 a.m. at the latest on the agreed day of departure. Relaxstay24 may demand compensation for use beyond this time. The keys must be returned to the key safe.
The guest also undertakes to check the furnishings for completeness and suitability for use when moving into the accommodation and to notify Relaxstay24 immediately of any complaints.
The guest is liable for all damage to the accommodation provided, the furnishings and the rooms, facilities and equipment intended for communal use, which he or his visitors have culpably caused through use contrary to the contract and which is not attributable to normal wear and tear.
The guest must notify Relaxstay24 immediately of any damage to the accommodation provided. If the guest does not immediately report damage to the accommodation, the furnishings and the rooms intended for communal use, he/she is liable for damage caused by the fact that the damage was reported late.
The damage must be documented by means of photographs and video recordings. The recordings must be made available to Relaxstay24 without delay.
Furthermore, the guest is liable for the loss of the keys provided. If a key is lost or not returned, the guest must compensate Relaxstay24 for the resulting damage. This includes the replacement of an affected locking system, insofar as this is necessary for security reasons. The guest can provide proof that there are no security concerns.
The house rules have already been expressly referred to in No. 3. The guest is obliged to behave in accordance with the house rules.
Claims for refunds, in particular from cancellations, early termination or other refunds, expire 6 months from the date on which the claim arose and the creditor became aware of the circumstances giving rise to the claim or should have become aware of them without gross negligence.
Claims of the guest due to material defects and defects of title of the accommodation provided shall become time-barred 6 months after the return of the accommodation.
Other contractual claims of the guest - in particular claims for damages – shall also become time-barred 6 months after the start of the statutory limitation period.
a)–c) do not apply if the guest is a consumer.
Excluded from this are claims for damages based on intentional or grossly negligent breach of duty by Relaxstay24 or on injury to life, limb or health. These are subject to the statutory limitation period.
The right to a reduction in price is excluded if the defect was not reported to Relaxstay24 in good time.
Relaxstay24 is entitled to enter the accommodation at reasonable intervals to check its condition, to read meters, to maintain heating or smoke alarms or to show prospective tenants or buyers. In the event of imminent danger, Relaxstay24 is authorised to enter the accommodation immediately and without prior notice.
An internet connection is provided by Relaxstay24. Access to the internet is via the tenant's end device.
The use of the guest's own electrical equipment using the accommodation's electricity network is the guest's own responsibility. By the use of these devices occurred disturbances or damage to the technical equipment of the accommodation shall be borne by the guest, insofar as Relaxstay24 is not responsible for this.
The guest is prohibited from engaging in illegal file sharing via the internet connection provided by Relaxstay24. This includes any uploading or downloading of copyrighted data in any form. The guest is liable for all damages incurred by Relaxstay24 and/or the rights holder as a result of the guest's infringement of rights.
The collection, processing and utilisation of personal data is carried out in accordance with the applicable data protection laws. Data will not be passed on to third parties unless this is necessary for the fulfilment of the contract.
For all disputes arising from or in connection with this contract, the exclusive place of jurisdiction shall be the registered office of Relaxstay24, insofar as this is legally permissible.
German law shall apply.
Should individual provisions of these terms and conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to the intended purpose; alternatively, the statutory provisions shall apply in this case.